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From the Inside Flap A contemporary fable that shows how empowering people--zapping them--builds strong, enthusiastic employees and organizations dedicated to improving quality, sales, and productivity.
About the Author Dr William C. Byham is President and founder of Development Dimensions International (DDI), a world-leader in human resource training and development. An internationally-known educator, consultant and trainer, Dr Byham has authored more than 100 articles, papers and books.
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